FAQs

A Vietnam e-visa is an entry permit issued electronically by the Vietnam Immigration Department. There is no embassy appointment and no paperwork sent by post — you apply online and receive a PDF by email.

Citizens of the countries on the current e-visa list can apply, provided that:

• Your passport is valid for at least 6 months from your date of arrival
• Your passport has at least 2 blank pages
• You are not on the Vietnam Immigration Department's restricted list

You choose the processing speed when you apply. All times below are counted in Vietnamese working hours (GMT+7), and weekends only count for the express tiers:

• Normal — 7 working days
• Urgent — 3 working days
• Urgent — 2 working days
• Urgent — 1 working day
• Urgent — 4 working hours (available on weekends)
• Urgent — 2 working hours (available on weekends)
• Urgent — 1 working hour (available on weekends)

Our advice: pick a tier that returns your e-visa at least two working days before departure. That buffer absorbs the one thing nobody controls — a request from the immigration office for a clearer document.

Only two files, but both have to be right:

• Passport data page — a colour scan or photo, taken flat, with all four corners visible and no glare across the machine-readable strip
• Portrait photo — colour, taken straight on, plain light background, no glasses and no hat, neutral expression

You will also need your intended date of arrival, the exact border gate you will use, and an address in Vietnam for your first night.

Both types are available for 30 days or 90 days.

• Single entry — one admission to Vietnam. The visa is spent the moment you leave the country, even if there are weeks left on it.
• Multiple entry — you can leave and re-enter as often as you like until the expiry date.

If your trip includes a side visit to Cambodia, Laos or Thailand and you plan to come back, you need multiple entry. A single entry visa ends when you cross out.

Three dates appear on the document and they do not mean the same thing:

• Issue date — the day the visa was granted. It has no bearing on when you may enter.
• Valid from — the arrival date you nominated. You cannot enter before it.
• Valid until — the last day you may remain in Vietnam.

For example: a 30-day visa valid from 15 August to 14 September. If you arrive on 18 August, you still have to leave by 14 September — arriving late costs you those days.

Whatever you calculated at home, the date written into your entry stamp is what immigration enforces. Read it before you leave the counter.

Yes. The border gate is written into your e-visa and checked at arrival. If you list an airport but arrive by land, you will be turned away even with a valid visa.

An issued e-visa cannot be edited. If your route changes after approval, a new application is required for the correct gate — which is a good reason to book your flight before applying, not the other way round.

Any mismatch with your passport — one wrong digit in the passport number, a date of birth in the wrong order, a missing middle name — makes the e-visa unusable at the border.

Check every field the moment you receive the PDF. If you spot an error, tell us straight away: the earlier it is caught, the more processing time you have to correct it before your flight.

Most rejections are administrative rather than substantive — usually a photo or a passport scan that did not meet the format. The notification names the reason.

Fix that specific problem and resubmit; do not send the identical file again. A second application starts a fresh processing clock, so if your flight is close, move up to a faster tier.

If you do not violate Vietnam's immigration policy and are not on the restricted list, we commit to returning your result within the processing time you paid for. Otherwise we refund 100% of the service fee.

No. With an approved e-visa there is no stamping fee and no additional charge at the border. You go straight to the immigration queue for foreign passports.

This is one of the main differences from Visa On Arrival, where a stamping fee is paid in cash at the airport counter on top of the service fee.

Both are legitimate routes, but they work differently:

• E-visa — fully online, valid at airports as well as land and sea gates. You know the outcome before you board.
• Visa On Arrival — requires an approval letter arranged in advance, then a stamping counter at the airport. Airport-only, and the queue can be long after a wave of arrivals.

You cannot simply turn up at a Vietnamese airport without either document — airlines will not let you board the flight.

Citizens of all countries are exempt from a visa for stays of up to 30 days on Phu Quoc Island, subject to two conditions:

• You stay within Phu Quoc Island for fewer than 30 days
• If you transit through another Vietnamese airport on the way in or out, both flights must be operated by the same airline

If either condition does not hold, you need a standard e-visa.

Our team answers during Vietnamese business hours (GMT+7) and monitors urgent applications outside them.

• Email: minhhatrans25@gmail.com
• Hotline / Zalo / WhatsApp: 0912 541 118 — 0988 094 018 — 0934 176 485

If you have paid for a 1-hour or 2-hour service, keep your phone reachable and answer any request for additional documents immediately — an unanswered email defeats the point of paying for express handling.